| Document Reference: | POL-013 |
| Version: | 2.0 |
| Pharmacy: | SynovaMed (trading name of Nihaal Limited) |
| Registered Address: | 11 Blaby Road, South Wigston, Wigston, LE18 4PA |
| GPhC Pharmacy Reg. | 9012552 |
| Superintendent Pharmacist | Chirag Desai (GPhC: 2079415) |
| Effective Date | 19 April 2026 |
| Next Review Date: | April 2028 |
| Approved By: | Chirag Desai, Superintendent Pharmacist & Director |
1. What Cookies Are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information about how visitors use the site.
2. How We Use Cookies
We use cookies to:
- Enable core site functionality (login, basket, checkout)
- Remember your preferences (e.g. cookie choices, language)
- Understand how visitors use our site, so we can improve it
- Measure the performance of our marketing (where you have consented)
- Help detect and prevent fraud
3. Categories of Cookies We Use
| Category | Purpose | Examples | Consent needed? |
| Strictly necessary | Required for the website to function | Session, CSRF token, authentication | No (exempt under PECR) |
| Functional | Remember your preferences | Cookie banner choice, language | Yes |
| Analytics / Performance | Understand how visitors use the site | Google Analytics (anonymised IP) | Yes |
| Marketing | Measure marketing effectiveness | Meta Pixel, Google Ads | Yes |
| Source information for the table above: |
4. Managing Cookies
When you first visit our site, you will see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Manage preferences by category
You can change your preferences at any time via the 'Cookie Settings' link in our website footer. You can also block or delete cookies through your browser settings (see aboutcookies.org for step-by-step guidance). Blocking essential cookies may prevent parts of our site from working properly.
5. How Long Cookies Last
- Session cookies are deleted when you close your browser
- Persistent cookies remain until they expire or are deleted most last between 24 hours and 26 months
6. Third-Party Cookies
Some cookies are set by third parties (e.g. analytics providers). We have Data Processing Agreements with these providers. Their cookie policies apply to their cookies we signpost them in our cookie consent banner.
7. Legal Basis
We use cookies in accordance with:
- Privacy and Electronic Communications Regulations (PECR)
- UK General Data Protection Regulation (UK GDPR)
- ICO guidance on cookies and similar technologies
Non-essential cookies are set only with your consent.
8. Contact
If you have questions about our use of cookies, contact info@synovamed.co.uk.
9. Policy Review
Reviewed every 2 years. Next review: April 2028.
SynovaMed (trading name of Nihaal Limited) | 11 Blaby Road, South Wigston, Wigston, LE18 4PA | GPhC: 9012552 | 07822 002914 | info@synovamed.co.uk Document Ref: POL-013 | Version 2.0 | Effective: 19 April 2026 | Next Review: April 2028 Superintendent Pharmacist: Chirag Desai (GPHC: 2079415)