Accessible Information Policy

1.

Purpose

SynovaMed is committed to making information about our service accessible to everyone. This policy is aligned with the principles of the NHS Accessible Information Standard (DCB 1605) and the Equality Act 2010.

2.

What We Do to Make Our Service Accessible

We take reasonable steps to identify, record, and meet the information and communication needs of all our patients. This includes people with:

• A disability or sensory impairment
• Impaired vision or hearing loss
• Learning disabilities
• Dyslexia or literacy difficulties
• Limited English language proficiency

3.

Formats Available on Request

We can provide the following on request:

• Large-print versions of patient information leaflets and consultation correspondence
• Plain-English summaries of clinical advice
• Email or text-message alternatives where a phone call is difficult
• Extended consultation time for patients who need it
• Written materials in alternative languages where required

4.

Website Accessibility

Our website aims to meet Web Content Accessibility Guidelines (WCAG 2.1 Level AA). We conduct regular accessibility audits. If you experience any accessibility barrier on our site, please contact us.

5.

Communication Preferences

At sign-up, we ask patients to tell us:

• Their preferred method of contact (email, phone, text, portal message)
• Any accessibility or communication needs we should accommodate
• Any language or literacy support requirements

This information is recorded in the patient record and visible to all clinical staff who interact with the patient.

6.

Alternative Support Routes

Patients who struggle with an online form can request assisted completion a member of the clinical team will talk them through the questionnaire by phone and record answers on their behalf. The usual consent, verification, and clinical review processes still apply.

7.

Staff Training

All SynovaMed staff complete training on inclusive communication and disability awareness at induction, with annual refresher sessions.

8.

How to Request Support

Contact info@synovamed.co.uk or 07822 002914 and tell us what you need. We will confirm what is possible within 2 working days.

9.

Feedback

If our service has not been accessible for you, please let us know via our Complaints Policy (POL-001). Feedback is reviewed at quarterly clinical governance meetings.

10.

Policy Review

Reviewed every 2 years by the Superintendent Pharmacist. Next review: April 2028.

SynovaMed (trading name of Nihaal Limited) | 11 Blaby Road, South Wigston, Wigston, LE18 4PA | GPhC: 9012552 | 07822 002914 | info@synovamed.co.uk Document Ref: POL-004 | Version 2.0 Effective: 19 April 2026 | Next Review: April 2028 Superintendent Pharmacist: Chirag Desai (GPHC: 2079415)